A drive normally starts with the phone in a pocket and the app closed. With "While Using the App", iOS wakes DriveHub only when it is on screen — so the first minutes of every trip, and often the entire trip, would be lost. "Always" is what lets the app start recording by itself. The location is used on your device and is never sent to us.

Once a day DriveHub re-reads the motion history iOS keeps on your phone and compares it with what it actually recorded. If iOS logged automotive movement that DriveHub has no trip for, the banner appears and one tap adds the trip back, with the distance estimated from the recorded motion. Every other app in this category leaves that gap silent; this is the one thing DriveHub was built around.

Recovery can only reconstruct what iOS itself logged, so if the phone was off, in Airplane Mode, or out of battery, there is nothing to recover from. Add it yourself — on the Trips tab, + Add past — and it counts the same in reports. If trips go missing repeatedly, open Settings → Tracking Setup in DriveHub, which shows each permission and detection source with whether it is on. If it still happens, email us: Settings → Activity Log lists every trip DriveHub started, ended, discarded or recovered — and why — and that tells us exactly what the tracker saw.

DriveHub uses the significant-location and motion-activity services iOS runs anyway for the whole system, and switches to precise GPS only while a drive is actually in progress. You can check the real number in Settings → Battery, where DriveHub is listed like any other app.

Recording, classifying and reviewing trips is free, forever, with no trip limit — including the completeness check and trip recovery. Pro adds the paperwork: PDF, Excel and CSV reports for a tax return or an expense claim. If your subscription ends, your trips stay: nothing is deleted, nothing is locked, you just lose the export.

Subscriptions are managed by Apple, not by us: on your iPhone open Settings → tap your name → Subscriptions → DriveHub → Cancel Subscription. Cancelling at least 24 hours before the renewal date stops the next charge; access continues to the end of the paid period. Cancelling during the free trial costs nothing.

Open the DriveHub paywall and tap Restore Purchases. Make sure the device is signed in with the same Apple Account that made the purchase — a purchase belongs to an Apple Account, not to a phone. Lifetime and both subscriptions include Family Sharing, so a family member's purchase also restores this way.

Yes. Export your history from Driversnote, MileIQ or Everlance, then in DriveHub open Reports → Import from Another App and pick the file. Both CSV and Excel (.xlsx) are read, and the columns are detected automatically. Import is free, trips that already exist are matched on start time and distance so nothing is doubled, and the imported trips land in your history with their original dates.

Eighteen ship with their official rate: Finland, Sweden, Norway, Denmark, Estonia, Germany, Austria, Switzerland, the Netherlands, Poland, Spain, Croatia, Slovenia, the United Kingdom, the United States, Canada, Australia and South Africa. Rates are dated, including changes that take effect mid-year, so a trip is always valued at the rate in force on the day it happened. Any other country works through a custom rate, which also keeps its own history. The figures are provided for convenience — confirm them with your tax authority or adviser before filing.

On your iPhone, and — if you use iCloud — in your own private iCloud database, which we cannot read. Deleting the app removes the local copy; to remove the synced copy go to Settings → your name → iCloud → Manage Account Storage → DriveHub. There is no account to create and no server of ours for your trips to sit on, and the app contains no third-party SDK of any kind — no analytics, no crash reporting, no attribution. Full detail in the Privacy Policy.